The PEOPLE Approach To Customer Service

Is your company leaking customers? In this groundbreaking title, Carl Henry examines why businesses will go to such great lengths to find new customers, only to let them slip away for lack of attention and care. In most cases, it isn’t that they don’t want to keep the clients that they have-after all, it takes five to ten times more to bring in a new customer than it does to keep an existing one-but that they lack the tools to effectively service their existing accounts.

The PEOPLE Approach to Customer Service is the cure for this conundrum. By showing professional at all levels of the company, not just the men and women in the so called “customer service” department, how to handle client requests in a professional way. Carl’s approach makes it possible to retain buyers and exceed expectations. This book is required reading for anyone that doesn’t just want to attract new customers, but also profit from the ones they have.

Customer service is an ever-evolving field. My clients are being asked to do more with less, and all at a time when their buyers have become more informed and discriminating that ever. So when I sat down to update this book, I did it with the knowledge that I had a need to draw on the experiences of friends and colleagues who work on the front line every day.

Purchase The PEOPLE Customer Service Book … Now!

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The 12 Chapter Titles

The Value of a Customer Service System

Internal and External Customers

Prepare for your Internal and External Customer

Engage your Internal and External Customer

Organize your Customer’s Needs

Perform Quality Service

Leverage your Internal and External Customers’ Goodwill

Exceed Customer’s Expectations

Putting the People System to Work

People for Managers

Breaking Down Walls

Customer Care Self Survey

The Author – Carl Henry

Certified Speaking Professional

Carl Henry is a, keynote speaker, seminar presenter and corporate consultant. During the course of his own successful career, he developed the MODERN Sales System, PEOPLE Customer Service System and 5 POWER Presentations Steps.  A Certified Speaking Professional and a member of the National Speakers Association, Carl teaches essential sales and customer service skills with humor, insight and personal experience.

Hundreds of clients throughout a diverse range of industries have used his highly acclaimed seminars and webinars to educate and inspire their sales driven organizations. Carl is the author several sales, customer service and management books.

Learn More – Carl Henry’s – Blog

www.carlhenryblog.com

Contact Carl Henry Directly

704-847-7390

chenry@carlhenry.com